Cancellation PolicyHow do I cancel an order?
Please try to cancel your order within 24 hours of placing it. Please contact us to inform us of your intention to cancel.
If the order has not been dispatched, we will just cancel the order, and, where applicable, issue you your refund. The refund amount will be credited to the payment method used at the time of purchase.
However, if the order has been dispatched, then you will have to follow our Return Policy.
Can my order be cancelled by RoseBuck?
Yes, there are cases where RoseBuck can cancel your order. We will contact you if all or any portion of your order is cancelled. Also, where applicable, we will issue you a refund.
In case of a Cash on Delivery order, we will reach out for a confirmation. If we don't obtain a prompt confirmation, we will cancel your order.
Can I return a product?
In some cases, yes. You have 7 days from the receipt of your order to return a product you bought from us. The product to be returned must be unused.
Please contact us to inform us of your intention to return and we will arrange for the product to be picked-up and returned to us. Please put the product back into its original box with original packaging intact.
When can I not return a product?
Candles, ceramic products, glass products, dry flower bundles and pampas grass, products purchased during a sale, and discounted products cannot be returned.
Can a non-returnable product be replaced?
If the product was delivered damaged, or it does not function properly, then we will replace the product.
Who pays for the shipping on returned goods?
If the item is being returned for a quality reason, because it is damaged or it does not function properly, we will cover the cost of shipping. However, if it's because you changed your mind and no longer want what you ordered, then we charge INR 500 as the cost of shipping.
When and how will I get my money back?
Once we receive the product, we will review it. If the returned product clears our review, then your refund amount will be credited to the payment method used at the time of purchase. For Cash on Delivery orders, we will transfer the refund amount to your bank account, we will contact you for your bank account details for the refund.
What happens if the returned product does not clear the review?
If the returned product does not clear our review, then you will not be eligible for a refund. Instead, we will ship the returned product back to you.