Cancellation Policy
How do I cancel an order?
Please send us an email if you wish to cancel your order. Please try to cancel your order within 24 hours after placing it. If the order has not been dispatched, we will just cancel the order, and, if applicable, issue you your refund. However, if the order has been dispatched, then you will have to follow our Return Policy.
Can my order be cancelled by RoseBuck?
Yes, there are cases where RoseBuck can cancel your order. We will notify you if your order has been cancelled by us. Also, if applicable, we will issue you a refund. In the case of a Cash on Delivery order, if we do not obtain a prompt confirmation after we contact you, then we will cancel your order.
Return Policy
Can I return a product?
If the product is returnable, then yes. You have 7 days, from the date of delivery of your order, to return the product. The product must be returned unused. Please send us an email if you wish to return a product. We will then arrange for a pick-up. Please securely pack the product before handing it over during pick-up.
When can I not return a product?
If a product cannot be returned, then we mention this on the product page. In addition, discounted products or products purchased on-sale cannot be returned.
Can a non-returnable product be replaced?
If the product was delivered damaged or it does not function properly, then we will replace the product.
Who pays for the shipping on returned goods?
If the item is being returned due to a quality issue - it was delivered damaged or it does not function properly, then we cover the cost of shipping. However, if the item is being returned because you changed your mind and no longer want what you ordered, then we charge INR 500 as the cost of shipping the product back to us.
When and how will I get my money back?
When we receive the product, we will review it. If the returned product clears our review, then your refund amount will be credited to the payment method used at the time of purchase. For Cash on Delivery orders, we will transfer the refund amount to you either via bank transfer or via UPI.
What happens if the returned product does not clear the review?
If the returned product does not clear our review, then you will not be eligible for a refund and we will ship the returned product back to you.